The Charter below sets out the standards of service that our Customers can expect from NSAI.
Customer
This charter confers on members of the public and NSAI Staff the same levels of respect and courtesy.
Best Practice
Adopt best practice in the provision of services as set out in Sustaining Progress.
Customer Information
Promote public awareness of NSAI programs. Customers can access information on NSAI services by contacting any of our offices around the country.
Equality
Provide our services to all customers in a courteous, fair and impartial manner and in compliance with equality legislation.
Health, Safety and Welfare
Provide public offices that comply with occupational, safety and welfare standards.
Privacy and Confidentiality
All our dealings with our customers are conducted in a manner that respects their rights to privacy and confidentiality in so far as our accreditation requirements will permit.
Consultation / Feedback
Listen to, value and consider carefully all views expressed. NSAI welcomes your comments, suggestions and views on any aspects of our services because this will help us to better satisfy your needs.
Promptness
Reply to all inquiries promptly and efficiently. If the preparation of a reply requires more than 5 working days, NSAI will issue an acknowledgment to all correspondence.
Questions
To deal with questions in an open, objective and fair manner every effort will be made, at local level, to resolve questions to the satisfaction of both the customer and NSAI.
Customer Complaints
All customer complaints will be dealt with under the Customer Complaints Policy.
