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The Charter below sets out the standards of service that our Customers
can expect from NSAI.
1. The Service we provide is guided by our customer values:
a. We care about our customers.
b. We help our customers to define their requirements.
c. We are responsible and flexible within our commercial and
statutory function in meeting our customers’ needs.
d. Our attitude towards customers is courteous, friendly and
attentive. |
2. NSAI will deliver this quality service under the following
headings:
Customer
This charter confers on members of the public and NSAI Staff the
same levels of respect and courtesy.
Best Practice
Adopt best practice in the provision of services as set out in Sustaining
Progress.
Customer Information
Promote public awareness of NSAI programs. Customers can access
information on NSAI services by contacting any of our offices around
the country.
Equality
Provide our services to all customers in a courteous, fair and impartial
manner and in compliance with equality legislation.
Health, Safety and Welfare
Provide public offices that comply with occupational, safety and
welfare standards.
Privacy and Confidentiality
All our dealings with our customers are conducted in a manner that
respects their rights to privacy and confidentiality in so far as
our accreditation requirements will permit.
Consultation / Feedback
Listen to, value and consider carefully all views expressed. NSAI
welcomes your comments, suggestions and views on any aspects of
our services because this will help us to better satisfy your needs.
Promptness
Reply to all inquiries promptly and efficiently. If the preparation
of a reply requires more than 5 working days, NSAI will issue an
acknowledgement to all correspondence.
Questions
To deal with questions in an open, objective and fair manner every
effort will be made, at local level, to resolve questions to the
satisfaction of both the customer and NSAI.
Customer Complaints
All customer complaints will be dealt with under the Customer Complaints
Policy.
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